You can see the result from the location I was told to go to. I did take the advice the helpdesk operator said to follow. I did try to call the customer support helpdesk to be told what I have already posted. and I want the product registered with all my other purchases.Ī simple enough objective. What you point out is of course why I am trying to get into the Chat facility. The "Offer and Acceptance" is completed! Thanks for your reply. I would appreciate some help from anywhere I might find it. the support desk just don't get the fact it is not available on any of my search engines, like IE, Firefox or Google? only to be advised that “Chat” can’t possibly be closed … as it never shut down …so I should keep trying them?Įven with the proof of a screenshot. I have attempted to make contact by phone line. Can anyone assist me getting through to Support please? It have now been 5 days of trying to learn what I need to do to get my full product key for the Academic version of Adobe Acrobat XI Pro so I can install it on to a laptop and Desktop. it also fails to let me progress … and after a few seconds the 2nd part of the message displays … telling me "Chat is currently closed". "Chat" declares to be open "24 hours a day, 7 days a week" "Still need help? Contact Us." & finally> I have gone into Adobe Support and selected … but the product key is "APROM2 Academic” version and I cannot simply add it to my other 10 products. and I now wish to register my copy of XI Pro as well. plus a copy of 10 Standard (x1).Īll 10 copies are registered in my list of products. I also have copies of 7 Pro (x 2), 8 Pro (x 4), 9 Pro (x2) and 10 Pro (x1). It was purchased for my son and daughter who are both university students. I have a copy of Acrobat XI Pro, for students and Teachers.
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